TERMS OF BUSINESS

We don’t ask for deposits, but do request notice if you decide to cancel your booking. Late cancellations will attract a cancellation fee of 10% within 2 weeks, 50% within 1 week, and 100% within 24 hours. We do not expect to have to make any changes to your booking, but in the unlikely event that a problem does occur your booking may have to be changed or cancelled. If this does happen, we will contact you as soon as is reasonably practical, explain what has happened, and inform you of the cancellation or change. If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, we will, if possible and as soon as reasonably practical, seek to identify an alternative B&B of similar type and standard in a similar location. If you do not wish to accept a significant change or any alternative B&B we may be able to identify or we cannot find and offer you a suitable alternative B&B, you will be entitled to cancel your booking without incurring cancellation fees.

Except where otherwise expressly stated in these Booking Conditions, we shall not be liable, jointly or individually, for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to perform or properly or promptly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) beyond our reasonable control (referred to as “force majeure” in these Conditions). By way of example, force majeure includes fire, flood, exceptional weather conditions, epidemics, destruction or damage of the property by any cause (other than our negligence) and all similar situations. No compensation, expenses, costs or other sums of any description (including without limitation the cost of securing an alternative property/ accommodation) will be payable in any circumstances by us to you.

We aim to ensure that the information provided to you about our B&B is accurate. However, information, facilities and prices do change from time to time and may be different to that advertised. Whilst every effort is made to ensure the accuracy of all information, changes and errors occasionally occur. You may find small differences between the actual property and its description, as we are always seeking to improve our property and the facilities, and occasionally problems can mean that some facilities may not be available.

Please note that the plume of feathers is currently not suitable for the disabled, although it may be suitable for people with certain special needs. If anyone in your party is disabled or has special needs, we must be informed at the time of booking so we can advise whether the property is suitable or not.